Refund policy

Effective Date: Jul 15, 2026

At Mowmy Tails, we want every shopping experience to be enjoyable for both you and your furry companion. While we strive to ensure every order reaches you in perfect condition, we understand that there may be occasions when you need to cancel, return, exchange, or report an issue with your purchase.

This Policy explains the process for cancellations, returns, exchanges, replacements, and refunds for products purchased through https://mowmytails.com/. By placing an order on our website, you acknowledge that you have read and agreed to this Policy along with our Terms of Service.

1. Key Definitions

Customer refers to any individual who purchases products from Mowmy Tails.

Order means a purchase that has been successfully placed and confirmed through our website.

Dispatched means your order has been packed and handed over to our delivery partner for shipment.

2. Cancelling an Order

Before Dispatch

If your order has not yet been processed or shipped, you may request its cancellation by contacting our Customer Support team with your Order ID.

Once the cancellation request is approved, any eligible refund will be processed to your original payment method.

After Dispatch

Unfortunately, orders cannot be cancelled once they have been shipped.

If you no longer require the product after delivery, you may request a return only if it satisfies the eligibility conditions mentioned in this Policy.

Cancellation by Mowmy Tails

In rare situations, Mowmy Tails may cancel an order due to circumstances such as:

  • Product becoming unavailable
  • Technical or pricing errors
  • Payment verification concerns
  • Suspected fraudulent activity
  • Any operational issue beyond our reasonable control

Should this happen, you will be informed promptly and any amount paid will be refunded in full.

3. Return & Exchange Eligibility

We gladly accept eligible return or exchange requests provided that:

  • The request is raised within 7 days from the date of delivery.
  • The product has not been used, washed, or damaged.
  • It is returned with its original packaging, tags, labels, invoices, and accessories.
  • The item remains in a condition suitable for resale.

All returned products undergo a quality inspection before a return or exchange is approved.

4. Products That Cannot Be Returned or Exchanged

For hygiene, customization, and product safety reasons, certain products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

These include:

  • Customized or personalised products
  • Pet food, treats, supplements, and medicines
  • Pet toys
  • Grooming and hygiene products
  • Clearance or final-sale products
  • Gift cards or promotional vouchers
  • Products specifically marked as Non-Returnable

Additionally, requests will not be accepted if:

  • More than seven days have passed since delivery.
  • The product shows signs of use, washing, or damage.
  • Damage has resulted from misuse or improper handling.
  • Original packaging, tags, labels, or accessories are missing.

5. How to Raise a Return or Exchange Request

To initiate a return or exchange, simply contact our Customer Support team with:

  • Your Order ID
  • Registered email address or phone number
  • Details of the product
  • Reason for the request

For damaged or incorrect products, we may ask you to share clear photographs to help us assess the issue quickly.

Our team will guide you through the next steps after reviewing your request.

6. Replacement Policy

If you receive an incorrect, defective, or transit-damaged product, we will make every effort to replace it with the correct item, subject to stock availability.

Approved replacement orders are generally dispatched within 3 to 5 business days.

If the requested replacement is unavailable, we will provide either a refund or store credit, whichever is applicable.

7. Refunds

Refunds are processed only after the returned product successfully passes our quality inspection.

For prepaid orders, the refund will be credited to the original payment method.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit after verification.

Depending on your bank or payment provider, refunds generally reflect within 5 to 8 business days after processing.

8. Store Credit

In certain situations, Mowmy Tails may offer Store Credit instead of a monetary refund.

Store Credit can be redeemed on future purchases made through our website and will remain valid for the duration communicated at the time of issue.

9. Lost or Undelivered Orders

If your order has not reached you within the estimated delivery period, please contact us so we can investigate the shipment.

Where the courier partner confirms that the package has been lost in transit, we will either:

  • Send a replacement (subject to availability), or
  • Issue a full refund.

10. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, notify us within 24 hours by sharing:

  • Your Order ID
  • Clear photographs of the product
  • Images of the outer packaging, where applicable

Once verified, we will arrange an appropriate resolution, which may include a replacement or refund.

11. General Terms

Products returned without prior approval may not be accepted.

Mowmy Tails reserves the right to reject any return request that does not satisfy the conditions outlined in this Policy.

The first approved exchange for an order is generally offered without additional exchange charges. Any subsequent exchange requests for the same order may involve shipping or handling fees.

We reserve the right to amend or update this Policy at any time without prior notice. Any revised version will become effective once published on our website.

12. Contact Us

If you have any questions regarding cancellations, returns, refunds, exchanges, or replacements, we're happy to assist.

Mowmy Tails

Website: https://mowmytails.com/

Business Address:
Gaur City 2 Road,
Greater Noida,
District: Gautam Buddha Nagar,
Uttar Pradesh – 201009, India

Email: support.mowmytails@gmail.com

Phone: +91 8796556632

Customer Support Hours:
9:00 AM – 6:00 PM (IST), 6 Days a Week

Thank you for choosing Mowmy Tails. We sincerely appreciate your trust and look forward to serving you and your beloved pets with quality products and exceptional customer care.