Terms & Conditions
Effective Date: July 15, 2026
Welcome to Mowmy Tails.
These Terms of Service ("Terms") govern your access to and use of the Mowmy Tails website, products, and services. By accessing our website, creating an account, or purchasing products from us, you agree to be legally bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree with any provision of these Terms, you must discontinue the use of our website and services.
These Terms should be read together with our Privacy Policy, Shipping Policy, Return, Refund, Exchange & Cancellation Policy, Cookie Policy, Disclaimer, and any other policies published on our website.
1. About Mowmy Tails
For the purpose of these Terms of Service:
Business Name: Mowmy Tails
Business Type: Sole Proprietorship
GSTIN: 09CRGPB9357N1Z4
Business Address:
Gaur City 2 Road
Greater Noida
District: Gautam Buddha Nagar
Uttar Pradesh – 201009
India
Website: https://mowmytails.com/
Customer Support Email: customersupport@mowmytails.com
Customer Support Phone: +91 8796556632
Customer Support Hours: 9:00 AM to 6:00 PM (IST), 6 Days a Week
Throughout these Terms, the expressions "Mowmy Tails," "we," "our," and "us" refer to Mowmy Tails. The expressions "Customer," "User," "You," and "Your" refer to any individual or entity accessing or using our website or purchasing our products.
2. Acceptance of These Terms
By accessing, browsing, registering an account, placing an order, or otherwise using the Mowmy Tails website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all other applicable policies published on our website.
If you are using the website on behalf of another individual, organisation, or business entity, you represent and warrant that you have the authority to bind that individual or entity to these Terms.
If you do not agree with these Terms, you must immediately discontinue the use of our website and services.
3. Eligibility to Use Our Website
To use our website or purchase products from Mowmy Tails, you must:
- Be at least 18 years of age or have the consent and supervision of a parent or legal guardian where permitted by applicable law.
- Be legally capable of entering into a binding contract under the laws applicable to you.
- Provide accurate, complete, and up-to-date information when creating an account or placing an order.
- Use our website only for lawful purposes.
We reserve the right to refuse access to our website or services if we reasonably believe that a user does not satisfy these eligibility requirements.
4. Definitions
Unless the context otherwise requires, the following terms shall have the meanings assigned below:
Account means a registered customer account created on the Mowmy Tails website.
Customer, User, You, or Your means any individual or entity accessing or using the website or purchasing products from Mowmy Tails.
Order means a request placed by a customer to purchase one or more products through our website.
Product means any item offered for sale on the Mowmy Tails website, including but not limited to pet apparel, harnesses, collars, leashes, toys, accessories, and any other products introduced from time to time.
Services include the online sale of products, customer support, website functionality, promotional services, and other related services provided by Mowmy Tails.
Website means the official Mowmy Tails website located at https://mowmytails.com/ together with any associated webpages, mobile-optimised versions, or digital services operated by Mowmy Tails.
Content includes text, graphics, logos, product images, illustrations, videos, audio, software, designs, website layouts, trademarks, and all other materials displayed on the website.
Business Day means any day other than a Sunday or a public holiday on which banks are generally open for business in India.
5. Customer Account Registration
Customers may create an account on the Mowmy Tails website to enjoy a more convenient shopping experience, including faster checkout, order tracking, saved addresses, and access to order history.
When creating an account, you agree to:
- Provide accurate, current, and complete information.
- Keep your account information updated.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for all activities carried out using your account.
You are solely responsible for safeguarding your password and preventing unauthorised access to your account.
If you believe that your account has been compromised or used without your authorisation, you must notify Mowmy Tails immediately.
We reserve the right to suspend, restrict, or terminate customer accounts that are found to contain inaccurate information, are involved in fraudulent activities, violate these Terms, or otherwise pose a security or operational risk.
6. Permitted Use of the Website
You agree to use the Mowmy Tails website responsibly, ethically, and in accordance with all applicable laws.
While using our website, you agree that you will not:
- Use the website for any unlawful, fraudulent, or unauthorised purpose.
- Attempt to gain unauthorised access to our systems, servers, databases, or customer accounts.
- Upload or transmit viruses, malware, or any other harmful code.
- Interfere with or disrupt the operation or security of the website.
- Copy, reproduce, scrape, distribute, or exploit website content without our prior written permission.
- Misrepresent your identity or impersonate another individual or organisation.
- Submit false, misleading, or inaccurate information.
- Engage in activities that may negatively affect the performance or availability of the website.
Mowmy Tails reserves the right to investigate any suspected misuse of the website and take appropriate action, including restricting access, cancelling orders, suspending accounts, or pursuing legal remedies where appropriate.
7. Accuracy of Information
We strive to ensure that all information available on our website, including product descriptions, specifications, pricing, images, availability, and other content, is accurate and up to date.
However, occasional errors, omissions, inaccuracies, or typographical mistakes may occur.
Mowmy Tails reserves the right to correct any such errors, update information, modify product descriptions, or cancel affected orders without prior notice where necessary.
Product images are provided for illustrative purposes only. While we make reasonable efforts to display colours and designs accurately, actual products may vary slightly due to lighting conditions, photography, manufacturing variations, screen settings, or device display characteristics.
8. Changes to These Terms
Mowmy Tails reserves the right to amend, modify, or update these Terms of Service at any time to reflect changes in applicable laws, business operations, products, services, or website functionality.
Any revised version of these Terms will be published on our website together with the updated Effective Date.
Your continued use of the website after the revised Terms become effective constitutes your acceptance of the updated Terms.
If you do not agree with any revised Terms, you should discontinue using the website and our services.
9. Products and Product Information
Mowmy Tails offers a curated range of pet products, including but not limited to pet apparel, harnesses, collars, leashes, toys, accessories, and other pet-related products that may be introduced from time to time.
We make every reasonable effort to ensure that product descriptions, specifications, pricing, sizing information, colours, images, and other details displayed on our website are accurate and up to date. However, slight variations may occur due to manufacturing processes, material availability, photography, lighting conditions, or individual device display settings.
Product images are intended for illustrative purposes only and should not be interpreted as exact representations of the final product.
Customers are encouraged to carefully review the product description, size guide, care instructions, and specifications before placing an order. If you require additional information regarding a product, you may contact our Customer Support team prior to making a purchase.
10. Product Availability
All products displayed on the Mowmy Tails website are subject to availability.
Although we strive to maintain accurate inventory records, there may be instances where a product becomes unavailable after an order has been placed.
In such circumstances, Mowmy Tails reserves the right to:
- Cancel the affected order, either wholly or partially;
- Offer a suitable alternative product, subject to your approval; or
- Issue a full refund for the unavailable product using the original payment method or any other mutually agreed refund method.
The display of products on our website does not guarantee their continuous availability.
11. Pricing
All prices displayed on the Mowmy Tails website are listed in Indian Rupees (INR) unless otherwise stated.
Product prices are subject to change without prior notice.
Prices displayed at the time an order is successfully placed shall generally apply to that order unless an obvious pricing error has occurred.
Prices may vary due to:
- Promotional campaigns;
- Seasonal sales;
- Discount offers;
- Pricing revisions;
- Technical or typographical errors; or
- Changes in applicable taxes or statutory levies.
While we make every effort to ensure pricing accuracy, Mowmy Tails reserves the right to correct any pricing errors and cancel or refuse orders affected by such errors. In such cases, customers will be informed promptly, and any payment received will be refunded in accordance with our Refund Policy.
12. Taxes
Unless otherwise stated, prices displayed on our website are inclusive of applicable Goods and Services Tax (GST) in accordance with Indian law.
For international orders, customers are solely responsible for any customs duties, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Such charges are not included in the product price or shipping charges unless expressly stated.
13. Placing an Order
By placing an order on our website, you confirm that:
- The information provided by you is true, accurate, and complete.
- You are authorised to use the selected payment method.
- You have carefully reviewed the products before placing your order.
- You agree to these Terms of Service and all applicable policies published by Mowmy Tails.
After successfully placing an order, you will receive an acknowledgement email confirming receipt of your order request.
Please note that this acknowledgement does not constitute acceptance of your order.
14. Order Acceptance
All orders placed through the Mowmy Tails website are subject to acceptance.
An order shall be considered accepted only after:
- Payment has been successfully authorised (where applicable);
- Internal verification has been completed;
- The ordered products are available; and
- The order has been processed for dispatch.
Mowmy Tails reserves the right to accept or decline any order at its sole discretion.
15. Order Cancellation by Mowmy Tails
Mowmy Tails reserves the right to cancel or refuse any order, in whole or in part, including but not limited to the following circumstances:
- Product unavailability;
- Pricing or technical errors;
- Suspected fraudulent activity;
- Payment authorisation failure;
- Violation of these Terms of Service;
- Incorrect customer information;
- Regulatory or legal restrictions;
- Circumstances beyond our reasonable control.
Where an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Return, Refund, Exchange & Cancellation Policy.
16. Payments
Mowmy Tails offers secure online payment options through authorised third-party payment service providers.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Other payment methods displayed during checkout
Payments are processed through secure payment gateways using industry-standard encryption and security measures.
Mowmy Tails does not collect or store sensitive payment credentials such as:
- Complete card numbers;
- CVV numbers;
- UPI PINs;
- Internet banking passwords; or
- One-Time Passwords (OTPs).
Customers are responsible for ensuring that their payment information is accurate and that sufficient funds are available to complete the transaction.
17. Payment Security
Customer payment security is important to us.
While Mowmy Tails takes reasonable measures to facilitate secure transactions through trusted payment partners, we do not control or operate the payment gateway systems.
Any issues relating to payment processing, banking systems, card authorisation, payment failures, or financial institution services may be subject to the terms and policies of the respective payment service provider.
18. Shipping and Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery timelines displayed on our website are indicative only and should not be interpreted as guaranteed delivery commitments.
Delivery times may vary depending on factors including:
- Product availability;
- Customer location;
- Courier partner operations;
- Public holidays;
- Weather conditions;
- Government restrictions;
- Customs clearance for international shipments; and
- Other unforeseen circumstances beyond our reasonable control.
Mowmy Tails shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our control.
19. Risk of Loss and Ownership
Ownership of products shall transfer to the customer upon successful delivery of the order to the delivery address provided at the time of purchase.
The risk of accidental loss or damage to the products shall also pass to the customer upon successful delivery by our authorised logistics partner.
Customers are advised to inspect the package at the time of delivery and report any visible damage, missing items, or incorrect products within the timelines specified in our Return, Refund, Exchange & Cancellation Policy.
20. International Orders
Mowmy Tails may, at its discretion, accept orders for delivery outside India.
International customers are responsible for ensuring that the products ordered comply with the import regulations applicable in their country.
Any customs duties, import taxes, brokerage charges, value-added taxes, or other government-imposed fees shall be borne solely by the customer unless otherwise expressly stated.
Mowmy Tails shall not be responsible for delays, confiscation, additional charges, or delivery restrictions arising from customs procedures or local regulations in the destination country.
Customers are encouraged to review their country's import requirements before placing an international order.
21. Returns, Refunds, Exchanges & Order Cancellations
All requests relating to order cancellations, returns, exchanges, replacements, and refunds shall be governed by the Mowmy Tails Return, Refund, Exchange & Cancellation Policy, which forms an integral part of these Terms of Service.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in the Return, Refund, Exchange & Cancellation Policy.
Mowmy Tails reserves the right to approve or reject any request that does not comply with the eligibility criteria, timelines, or conditions specified in the applicable policy.
22. Promotional Offers, Discounts & Coupon Codes
From time to time, Mowmy Tails may offer promotional campaigns, discount codes, gift vouchers, promotional pricing, or limited-time offers.
Unless expressly stated otherwise:
- Promotional offers are valid only for the specified duration.
- Offers cannot be combined with any other promotion unless specifically permitted.
- Discounts have no cash value and cannot be exchanged for cash or credit.
- Coupon codes must be applied during checkout and cannot be applied retrospectively after an order has been placed.
- Mowmy Tails reserves the right to modify, suspend, withdraw, or cancel any promotional offer without prior notice.
If an order is cancelled, refunded, or returned, any promotional benefits associated with that order may also be cancelled or adjusted accordingly.
23. Gift Cards and Store Credit
Where offered by Mowmy Tails, gift cards, digital vouchers, and store credits shall be subject to the following conditions:
- They may only be redeemed in accordance with the terms specified at the time of issuance.
- They are non-transferable unless expressly stated otherwise.
- They cannot be exchanged for cash.
- Lost, stolen, or expired gift cards may not be replaced unless required by applicable law.
- Store credit issued as part of an approved return, exchange, or promotional campaign shall remain valid only for the period communicated at the time of issuance.
If Mowmy Tails does not currently offer gift cards, this clause shall apply only if such services are introduced in the future.
24. Intellectual Property Rights
All content available on the Mowmy Tails website is the exclusive property of Mowmy Tails or its respective licensors and is protected under applicable intellectual property laws.
This includes, but is not limited to:
- Business name
- Logos
- Trademarks
- Product names
- Product descriptions
- Product images
- Illustrations
- Website design
- Graphics
- Icons
- Videos
- Audio
- Blog articles
- Marketing materials
- AI-generated creative content
- Website layout
- Software and source code
- All other proprietary content
Nothing contained on this website grants any licence or right to use our intellectual property without our prior written consent.
You may not:
- Copy or reproduce website content.
- Modify or adapt any content.
- Publish or distribute our content.
- Commercially exploit our materials.
- Reverse engineer any part of our website.
- Use our trademarks or branding without prior written permission.
Unauthorised use of our intellectual property may result in legal action.
25. User-Generated Content
Customers may choose to submit product reviews, ratings, testimonials, photographs, videos, comments, or other content through our website or official social media channels.
By submitting such content, you represent and warrant that:
- You own or have the necessary rights to the content submitted.
- The content does not infringe the rights of any third party.
- The content is accurate and not misleading.
- The content does not contain unlawful, offensive, defamatory, discriminatory, or harmful material.
By submitting user-generated content, you grant Mowmy Tails a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish, distribute, display, adapt, and promote such content for marketing, promotional, commercial, and operational purposes across any media, without additional compensation unless otherwise agreed.
Mowmy Tails reserves the right to remove, edit, or decline to publish any user-generated content at its sole discretion.
26. Product Reviews
Customer reviews are intended to reflect individual experiences.
Mowmy Tails does not guarantee the accuracy, completeness, or reliability of opinions expressed by customers.
We reserve the right to remove reviews that:
- Are false or misleading;
- Contain offensive or abusive language;
- Include spam or promotional material;
- Violate applicable laws;
- Infringe intellectual property rights; or
- Otherwise violate these Terms.
27. Acceptable Use Policy
You agree that you will not use the Mowmy Tails website in a manner that:
- Violates any applicable law or regulation.
- Infringes the rights of any third party.
- Harasses, abuses, threatens, or intimidates another individual.
- Uploads malicious software, viruses, ransomware, or harmful code.
- Attempts to interfere with website security or functionality.
- Uses automated tools, bots, crawlers, or scraping technologies without our written permission.
- Attempts to gain unauthorised access to restricted systems.
- Engages in fraudulent transactions.
- Circumvents security measures implemented by Mowmy Tails.
- Interferes with the normal operation of the website or other users' experience.
Any misuse of the website may result in suspension of access, cancellation of orders, termination of customer accounts, and legal action where appropriate.
28. Suspension or Termination of Access
Mowmy Tails reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the website or your customer account if:
- You breach these Terms of Service.
- You engage in fraudulent or unlawful activity.
- Payment disputes arise.
- Your account is used for unauthorised purposes.
- False information is provided.
- Your conduct adversely affects Mowmy Tails, its customers, employees, or business operations.
- We are required to do so by law or a competent authority.
Termination of your account shall not affect any rights or obligations that accrued prior to such termination.
29. Accuracy of Customer Information
You are responsible for ensuring that all information provided while creating an account or placing an order is accurate, complete, and up to date.
Mowmy Tails shall not be liable for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete information provided by the customer, including but not limited to:
- Incorrect name;
- Incorrect address;
- Incorrect phone number;
- Incorrect email address; or
- Any other inaccurate information affecting order processing or delivery.
Customers are encouraged to review all information carefully before completing their purchase.
30. Electronic Communications
By using the Mowmy Tails website or communicating with us electronically, you consent to receive communications from us through electronic means, including:
- Email;
- SMS;
- WhatsApp;
- Website notifications; and
- Other digital communication channels used by Mowmy Tails.
Such communications may include:
- Order confirmations;
- Shipping updates;
- Delivery notifications;
- Customer service responses;
- Security alerts;
- Account-related notifications;
- Policy updates; and
- Promotional communications, where you have provided the necessary consent.
You agree that electronic communications satisfy any legal requirement that such communications be in writing.
31. Product Warranty
Unless expressly stated otherwise, products sold by Mowmy Tails are not covered by any additional warranty beyond those provided by the respective manufacturer, if applicable.
Mowmy Tails makes every reasonable effort to ensure that all products undergo appropriate quality checks before dispatch. However, due to the nature of pet products and variations in individual pets' behaviour and usage, we cannot guarantee that every product will meet every customer's specific expectations or suit every pet.
Customers are encouraged to carefully review product descriptions, sizing information, specifications, and care instructions before making a purchase.
32. Product Safety Disclaimer
The safety and well-being of your pet are of utmost importance to us.
While Mowmy Tails designs and sources products with quality and comfort in mind, customers remain responsible for ensuring that products are used appropriately and under suitable supervision.
Customers should:
- Select the appropriate size and fit for their pet.
- Regularly inspect products for signs of wear or damage.
- Discontinue use of products that become damaged or unsafe.
- Supervise pets while using toys, apparel, collars, harnesses, leashes, and accessories, particularly during initial use.
Mowmy Tails shall not be liable for injuries, accidents, damage, or losses arising from:
- Improper use of products;
- Incorrect sizing or fitting;
- Normal wear and tear;
- Excessive chewing or destructive behaviour by pets;
- Failure to supervise pets appropriately; or
- Use of products contrary to the instructions provided.
33. Disclaimer of Warranties
Except as expressly provided under applicable law, the Mowmy Tails website, its content, products, and services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, Mowmy Tails disclaims all express or implied warranties, including but not limited to:
- Merchantability;
- Fitness for a particular purpose;
- Accuracy;
- Reliability;
- Availability;
- Non-infringement; and
- Uninterrupted or error-free operation of the website.
We do not warrant that:
- The website will always remain available.
- The website will be free from interruptions or technical errors.
- Any defects will be corrected immediately.
- The website will be free from viruses or other harmful components.
Customers use the website and purchase products at their own discretion and risk.
34. Limitation of Liability
To the fullest extent permitted by applicable law, Mowmy Tails, its proprietor, employees, representatives, affiliates, contractors, service providers, and authorised agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:
- Use of the website;
- Inability to access or use the website;
- Purchase or use of products;
- Delay in delivery;
- Website interruptions;
- Data loss;
- Loss of profits;
- Loss of business opportunities; or
- Any other indirect or consequential loss.
In any event, Mowmy Tails' total liability arising from any claim relating to an order shall not exceed the total amount actually paid by the customer for the specific product or order giving rise to the claim, except where a greater liability is required under applicable law.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
35. Indemnification
You agree to indemnify, defend, and hold harmless Mowmy Tails, its proprietor, employees, representatives, contractors, service providers, and affiliates from and against any claims, liabilities, losses, damages, costs, expenses, or legal fees arising out of or relating to:
- Your breach of these Terms;
- Your misuse of the website;
- Your violation of any applicable law;
- Your infringement of the rights of any third party; or
- Any information or content submitted by you.
This obligation shall survive the termination of these Terms.
36. Third-Party Services and Links
The Mowmy Tails website may contain links to third-party websites, applications, payment gateways, logistics providers, social media platforms, or other external services for your convenience.
Such third-party services operate independently of Mowmy Tails.
We do not control, endorse, or assume responsibility for:
- The content of third-party websites;
- Their privacy practices;
- Their terms and conditions;
- Their products or services; or
- Any transactions between you and such third parties.
Your interactions with third-party websites shall be governed solely by the policies and terms of those third parties.
37. Privacy and Data Protection
Your privacy is important to us.
Our collection, use, storage, processing, and disclosure of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms of Service.
By using our website, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data in accordance with that policy and applicable laws.
38. Force Majeure
Mowmy Tails shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Fires;
- Earthquakes;
- Epidemics or pandemics;
- Government actions;
- War;
- Civil unrest;
- Strikes or labour disputes;
- Power failures;
- Internet outages;
- Cybersecurity incidents;
- Transportation disruptions; or
- Any other unforeseen event beyond our reasonable control.
Our obligations shall be suspended for the duration of such event, and we shall make reasonable efforts to resume performance as soon as practicable.
39. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of India.
Subject to applicable consumer protection laws, the courts located in Gautam Buddha Nagar, Uttar Pradesh, shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, the website, or any transactions with Mowmy Tails.
40. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Mowmy Tails website, the parties shall first make reasonable efforts to resolve the matter amicably through good-faith discussions.
Customers are encouraged to contact our Customer Support or Grievance Officer before initiating formal legal proceedings.
If the dispute cannot be resolved amicably, either party may pursue remedies available under applicable law before the competent courts having jurisdiction.
41. Entire Agreement
These Terms of Service, together with our:
- Privacy Policy;
- Shipping Policy;
- Return, Refund, Exchange & Cancellation Policy;
- Cookie Policy;
- Disclaimer; and
- Any other policies published on our website,
constitute the entire agreement between you and Mowmy Tails concerning your use of the website and purchase of our products.
These documents supersede all prior understandings, communications, representations, and agreements relating to the same subject matter.
42. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
The invalid provision shall, to the extent possible, be interpreted in a manner that best reflects its original intent while remaining legally enforceable.
43. Waiver
Failure by Mowmy Tails to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Any waiver shall be effective only if made expressly in writing by an authorised representative of Mowmy Tails.
44. Assignment
You may not assign, transfer, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of Mowmy Tails.
Mowmy Tails may assign or transfer its rights and obligations under these Terms in connection with a business restructuring, merger, acquisition, sale of assets, or as otherwise permitted by applicable law.
45. Contact Information
If you have any questions regarding these Terms of Service or require assistance, please contact us using the details below:
Mowmy Tails
Business Type: Sole Proprietorship
Business Address:
Gaur City 2 Road
Greater Noida
District: Gautam Buddha Nagar
Uttar Pradesh – 201009
India
Website: https://mowmytails.com/
Customer Support Email: customersupport@mowmytails.com
Customer Support Phone: +91 8796556632
Business Hours: 9:00 AM to 6:00 PM (IST), 6 Days a Week
Grievance Officer
Name: Nitish Kumar Singh
Email: grievance@mowmytails.com
Business Hours: 9:00 AM to 6:00 PM (IST), 6 Days a Week
These Terms of Service are effective from the Effective Date mentioned above and shall remain in force until amended, updated, or replaced by Mowmy Tails.