Shipping Policy

Shipping Coverage

  • India Only

Dispatch Time

  • 1-2 business days

Estimated Delivery Time

  • Delhi NCR/Pune/Mumbai/Bangalore: 3-4 Working Days
  • Other Metro & Tier-1 Cities: 3-5 Working Days
  • Other Locations (Rest of India): 5-8 Working Days

Shipping Charges

  • Free shipping above ₹999
  • Shipping charges — if any — will be displayed at checkout before you complete your purchase.
  • We may offer free shipping promotions from time to time based on order value, promotional campaigns, or specific products.

Order Tracking

  • After your order has been dispatched, you will receive a tracking ID via email/WhatsApp.
  • You can use the courier partner’s portal to check the delivery status in real time

Delivery & Receipt

  • Deliveries are typically made during business hours (9:00 AM to 9:00 PM)
  • Please ensure someone is available at the delivery address to receive the order.
  • If no one is available to receive the delivery, the courier partner may attempt redelivery or return the package to a local facility.

Shipping Restrictions & Address Issues

  • We currently deliver within India only.
  • Orders cannot be delivered to P.O. boxes, and certain remote locations may incur longer delivery times.
  • Please enter the correct delivery address and pin code at checkout. We are not responsible for delivery delays due to incorrect or incomplete addresses.

Delays & Exceptions

Although we make every effort to deliver on time, delivery timelines are estimates and not guaranteed. Delays may occur due to:

  • Extreme weather or natural disasters
  • Courier partner disruptions
  • Government-mandated lockdowns or restrictions
  • High seasonal order volume

Lost or Damaged Shipments

  • If your order arrives damaged, please retain the original packaging and notify our customer support at Customersupport@mowmytails.com within 24 hours of delivery.
  • In case of confirmed damage or loss, we will arrange a replacement or refund basis investigation & our policies.
  • Please make sure to capture images for the damaged product including packaging that may be required in future assisting us in resolving your concern.

Cancellations & Order Modifications

  • You may cancel your order before it’s dispatched by yourself or contacting our support team.
  • Once dispatched, orders cannot be cancelled in transit. You may return the order under our return policy after delivery (see linked Return & Replacement Policy).

Policy Updates

We may update this Shipping & Delivery Policy occasionally to reflect changes in our operations, shipping partners, or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this policy, your order, or delivery status, you can reach us at:

📧 Customersupport@mowmytails.com
📞/ WA 8796556632
(Working hours: 9:00 AM – 6:00 PM IST), 6 Days a Week